Introduction
This Content Safety Policy ("Policy") sets out the approach taken by Nex Artist Limited trading as Nex Artist ("Nex Artist", "we", "us") to illegal content, harmful content, and the safety of all users of the Nex Artist platform, including children and young people.
This Policy applies to the Nex Artist web application (available at nexartist.app) and the Nex Artist mobile application (available on the Google Play Store and Apple App Store) (together, the "Service"). It applies to all users of the Service, whether registered as Artists or Listeners.
This Policy is published in compliance with the Online Safety Act 2023 (the "OSA") and is incorporated by reference into Nex Artist's Terms and Conditions, specifically clause 9.7. Users are required to comply with this Policy at all times when using the Service. Terms defined in the Terms and Conditions have the same meaning where used in this Policy.
Nex Artist reviews this Policy regularly and will update it as required by changes in law, platform features, or operational practice. The date at the top of this page reflects the most recent revision.
1. About the Platform and Our Users
1.1 Nex Artist is a music platform. The web application is used by music artists ("Artists") to upload their tracks, manage their profiles, and publish events. The mobile application is used by listeners ("Listeners") to discover and stream Artists' music.
1.2 All content published through the Service is user-generated. This includes, but is not limited to, audio tracks, artist profile information, biography, photographs, social media links, event listings, and push notifications (Notification Waves). Nex Artist does not produce or editorially control this content.
1.3 The Service is open to users aged 13 and over. Users aged 13 to 17 must have the consent of a parent or legal guardian to use the Service. Because the platform may be used by children and young people, Nex Artist applies heightened care to the safety of its content environment.
1.4 The Territories in which the Service is available are: Andorra, Australia, New Zealand, Canada, Spain, France, Germany, Belgium, Luxembourg, Netherlands, Isle of Man, Ireland, Greece, Italy, Portugal, Switzerland, Austria, Croatia, Gibraltar, Guernsey, Jersey, the United Kingdom, and the United States of America.
2. Illegal Content
2.1 Nex Artist prohibits all illegal content on the platform. Where Nex Artist becomes aware of content that is likely to be illegal under the OSA or any applicable law, it will act expeditiously to remove or disable access to that content and, where required by law, report it to the appropriate authority.
2.2 Priority illegal content under the Online Safety Act 2023. The OSA identifies certain categories of content as "priority illegal content" that present the most serious risk of harm. Nex Artist applies its highest level of response to the following categories:
| Category | Description | Nex Artist's response |
|---|---|---|
| Child Sexual Abuse Material (CSAM) | Any content that sexually exploits or abuses a child, including indecent images of children | Immediate removal; mandatory report to the National Crime Agency (NCA) / Internet Watch Foundation (IWF); account termination |
| Content encouraging or facilitating suicide or self-harm | Content that encourages, instructs, or glorifies acts of suicide or self-harm, or that is likely to facilitate such acts in a third party | Expeditious removal; account suspension or termination; signposting to crisis support where appropriate |
| Terrorism-related content | Content that constitutes a terrorism offence under the Terrorism Act 2000 or the Terrorism Act 2006, including content that incites, glorifies, or promotes acts of terrorism, or that facilitates terrorist financing | Immediate removal; report to Counter Terrorism Internet Referral Unit (CTIRU) or equivalent authority; account termination |
| Computer Misuse Act 1990 offences | Content that constitutes or facilitates an offence under the Computer Misuse Act 1990, including the distribution of malware, hacking tools, or instructions for gaining unauthorised access to computer systems | Removal; account suspension or termination; report to Action Fraud or relevant authority where appropriate |
| Hate speech and incitement to hatred | Content that constitutes an offence under the Public Order Act 1986 or the Racial and Religious Hatred Act 2006, including content that stirs up hatred on grounds of race, religion, or sexual orientation | Removal; account suspension or termination; referral to relevant authority where required |
| Harassment and threatening communications | Content that constitutes an offence under the Online Safety Act 2023 (false communications), the Communications Act 2003, or the Protection from Harassment Act 1997 | Removal; account suspension; referral to appropriate authority where required |
| Copyright infringement | Unauthorised reproduction or distribution of copyrighted musical works or other protected material | Removal in accordance with the DMCA and clause 5 of the Terms and Conditions; counter-notification process available |
2.3 The categories listed in clause 2.2 are not exhaustive. Any content that Nex Artist reasonably believes to be illegal under applicable law in any of the Territories will be actioned in accordance with this Policy, regardless of whether it falls within a listed category.
3. Harmful Content
3.1 In addition to illegal content, Nex Artist prohibits content that, while not necessarily illegal, is harmful to users or to the integrity of the platform. The following categories of harmful content are not permitted on the Service:
- Graphic violence: Audio, imagery, or descriptions that depict extreme or gratuitous violence in a way that serves no legitimate artistic purpose.
- Nudity and sexual content: Explicit sexual content or nudity in any artist profile, track artwork, biography, event listing, or Notification Wave.
- Harassment and intimidation: Content targeting a specific individual or group in a way that is abusive, threatening, or intended to cause distress.
- Misinformation: Content that contains demonstrably false claims that are likely to cause harm to individuals or groups.
- Scam and fraud: Content designed to deceive users for financial gain or to obtain personal information under false pretences.
- Impersonation: Content that falsely represents an Artist, public figure, or other individual, including AI-generated impersonations.
- Content harmful to children: Any content that is inappropriate for, or could harm, users aged under 18, including content that glorifies dangerous activities, substance misuse, or that is designed to appeal to children for exploitative purposes.
- Metric manipulation: Use of bots, scripts, or coordinated inauthentic behaviour to artificially inflate play counts, impressions, or any other platform metric.
3.2 Nex Artist acknowledges that the line between artistic expression and harmful content is not always clear. Where content is borderline, Nex Artist will take into account the context and apparent purpose of the content, whether it is likely to cause harm, and whether any legitimate artistic or educational intent is apparent. Nex Artist may seek additional context from the Artist before taking action where it is safe and appropriate to do so.
4. Protection of Children and Young People
4.1 The safety of children and young people is a priority for Nex Artist. The following measures are in place to protect users aged under 18:
- Age minimum: Users must be at least 13 years old to register. Users aged 13–17 must have parental or guardian consent. Nex Artist reserves the right to terminate any account where the minimum age has not been met.
- No adult content: Explicit sexual content and nudity are prohibited across all parts of the platform and in all user-generated content, including profile images, track artwork, event listings, and Notification Waves.
- CSAM zero tolerance: Any content constituting child sexual abuse material will be removed immediately and reported to the National Crime Agency and/or the Internet Watch Foundation without exception.
- No direct messaging: The platform does not offer private messaging between users. Artists and Listeners cannot communicate directly through the Service, which reduces the risk of grooming or inappropriate contact.
- Reporting available to all: Any user - including children and parents or guardians acting on behalf of a child - can report content or accounts using the in-app reporting mechanism described in section 6 of this Policy.
- Self-harm and suicide content: Content that encourages, glorifies, or facilitates self-harm or suicide will be removed and, where appropriate, signposting to relevant support services will be provided.
4.2 Nex Artist does not knowingly collect personal data from children under 13. Where Nex Artist becomes aware that an account has been registered by a child under 13, the account will be terminated and any associated personal data will be deleted in accordance with our Privacy Policy.
Support resources. If you are concerned about a child's safety, or if you are a young person in distress, help is available. In the UK: Childline - 0800 1111 (free, 24/7) | NSPCC - 0808 800 5000 | Samaritans - 116 123 (free, 24/7). In a life-threatening emergency, always call 999.
5. How We Moderate Content
5.1 Track screening. All tracks uploaded by Artists are screened before being made available for streaming on the mobile application. Tracks may be rejected at Nex Artist's sole discretion. Track screening is not a guarantee that all content is lawful or appropriate, and Nex Artist reserves the right to remove any track at any time following initial approval.
5.2 Reactive moderation. Nex Artist relies primarily on user reports to identify content that may breach this Policy or the Terms and Conditions after publication. Upon receiving a report, Nex Artist will review the content and take appropriate action in accordance with the timescales set out in section 7 of this Policy.
5.3 Proactive review. Where Nex Artist becomes aware of content that may be illegal or harmful - whether through a user report, an automated signal, a law enforcement referral, or any other means - it may proactively review additional content published by the same user account to determine whether further action is warranted.
5.4 Law enforcement cooperation. Where required by law, or where Nex Artist receives a valid court order, warrant, or regulatory direction, Nex Artist will cooperate with law enforcement and regulatory authorities and provide information or take action as directed. Nothing in this Policy limits Nex Artist's legal obligation to cooperate with any lawful request from a competent authority.
5.5 Limitations. Nex Artist is a small platform and does not currently employ dedicated content moderation staff or use automated content moderation tools. Moderation is carried out by Nex Artist personnel on a reactive basis. Nex Artist does not guarantee that all harmful or illegal content will be identified or removed before it is seen by other users, and users should report any content they believe to be in breach of this Policy without delay.
6. How to Report Content or Accounts
6.1 Any user - or any person who becomes aware of content on the platform that may be illegal or harmful - may submit a report. Reports can be made in the following ways:
- In-app reporting (mobile application): Listeners can report an Artist's profile or content directly via the mobile application using the in-app report function.
- Email: Reports can be sent to [email protected]. Please include as much detail as possible, including the Artist name or account identifier, a description of the content, and the reason for the report.
- Copyright (DMCA) notices: Reports of copyright infringement should be sent to [email protected] in accordance with the DMCA process set out in clause 5 of the Terms and Conditions.
6.2 When submitting a report, please include the following information where possible:
- Your name and contact email address (so we can follow up if needed);
- The name or username of the Artist account being reported;
- A description of the content and why you believe it breaches this Policy or applicable law;
- Any supporting evidence you are able to provide (e.g. screenshots).
6.3 Reports can be made anonymously, but providing contact details will help Nex Artist follow up with the reporter if additional information is needed. Nex Artist will not disclose a reporter's identity to the subject of the report without the reporter's consent, except where required by law.
6.4 Users must not misuse the reporting mechanism by submitting false, vexatious, or groundless reports. Abuse of the reporting system is a breach of the Terms and Conditions and may itself result in enforcement action.
7. What Happens After a Report
7.1 Nex Artist will acknowledge receipt of a report where the reporter has provided a contact email address. Nex Artist aims to assess all reports within the timeframes set out below:
| Content category | Target assessment time |
|---|---|
| CSAM or content involving child safety | As soon as possible - within 24 hours |
| Terrorism or serious violence | As soon as possible - within 24 hours |
| Suicide or self-harm content | Within 24 hours |
| Other illegal content | Within 3 business days |
| Harmful but not illegal content | Within 5 business days |
| Community standards violations (e.g. nudity, incorrect genre) | Within 7 business days |
These timeframes are targets. In the event of high report volumes or other exceptional circumstances, Nex Artist will use reasonable endeavours to prioritise reports involving the greatest risk of harm.
7.2 Following review, Nex Artist may take one or more of the following actions:
- No action, where the report is found to be without merit or to fall outside the scope of this Policy;
- Removal or disabling of the specific content (track, event, profile element, or Notification Wave);
- A warning issued to the Artist;
- Suspension of the Artist's account pending further investigation;
- Permanent termination of the Artist's or Listener's account;
- Referral to a law enforcement or regulatory authority where required or appropriate.
7.3 Where Nex Artist removes or takes action on content, it will, where it is safe and legally permissible to do so, notify the Artist responsible for that content of the action taken and the reason for it. Nex Artist is not required to provide such notification where doing so would compromise a law enforcement investigation, would be legally prohibited, or would risk harm to any person.
7.4 Where required by law, Nex Artist will make referrals to the relevant statutory authority. In particular:
- CSAM: Reports will be made to the National Crime Agency (NCA) and/or the Internet Watch Foundation (IWF).
- Terrorism content: Reports will be made to the Counter Terrorism Internet Referral Unit (CTIRU).
- Other serious illegal content: Referrals will be made to the appropriate authority (including Action Fraud, the police, or Ofcom as applicable).
8. Appeals Against Enforcement Decisions
8.1 If Nex Artist removes your content or takes enforcement action against your account under this Policy, you may appeal that decision in accordance with clause 9.6 of the Terms and Conditions.
8.2 To appeal, write to [email protected] within 14 days of the decision, setting out:
- The content or account action you are appealing;
- The grounds on which you believe the decision was wrong;
- Any evidence you wish to rely upon.
8.3 Nex Artist will acknowledge your appeal within five (5) business days and will use reasonable endeavours to communicate an outcome within 30 days of acknowledgement. An appeal decision does not affect any other legal remedy available to you.
8.4 Nex Artist is not obliged to consider an appeal where the enforcement action was taken pursuant to a court order, a statutory obligation, or a direction from a law enforcement or regulatory authority. No appeal is available against decisions made in respect of CSAM or terrorism content.
9. User Responsibilities
9.1 All users share responsibility for keeping the Nex Artist platform safe. Users are expected to:
- Comply with this Policy and the Terms and Conditions at all times;
- Report content or accounts that they believe to be illegal or harmful;
- Not upload, share, transmit, or publish any content that they know or reasonably believe to be illegal or harmful;
- Not misuse reporting or appeals mechanisms;
- Take steps to protect their account credentials and report any suspected unauthorised access to [email protected] immediately.
9.2 Artists are solely responsible for ensuring that all content they upload - including tracks, track artwork, profile photographs, biography, social media links, and event information - complies with this Policy, the Terms and Conditions, and all applicable laws. Nex Artist's screening of tracks before publication does not transfer or reduce this responsibility.
9.3 Users who become aware of CSAM or any content that poses an immediate risk to the life of any person should contact the relevant emergency authority (police, 999 in the UK) immediately in addition to reporting through the platform's reporting mechanism.
10. Transparency
10.1 Nex Artist is committed to being transparent about how it addresses illegal and harmful content. Nex Artist will publish a transparency report at least annually, covering the following information:
- The number of reports of illegal and harmful content received during the reporting period;
- The categories of content reported;
- The actions taken in response to reports (e.g. removal, account suspension, termination, referral to authorities);
- The number of appeals received and outcomes;
- Any material changes to this Policy during the reporting period.
10.2 Nex Artist will cooperate with Ofcom in the exercise of its functions under the Online Safety Act 2023, including by responding to information requests, participating in investigations, and complying with any enforcement notices or directions issued by Ofcom.
11. Policy Review and Updates
11.1 This Policy will be reviewed at least annually and updated as necessary to reflect changes in applicable law (including any codes of practice published by Ofcom under the OSA), changes to the platform's features, or lessons learned from enforcement activity.
11.2 Where a material change is made to this Policy, Nex Artist will notify registered users by email to their registered address before the change takes effect. The updated date at the top of this page will reflect any revision.
11.3 This Policy should be read alongside the Terms and Conditions and the Privacy Policy. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
12. Governing Law
This Policy and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any such dispute. This Policy is operated by Nex Artist Limited, registered company number 13093536, registered office at 1 Barley Avenue, Winsford, England, CW7 1GT.
Safety & legal [email protected]
Copyright (DMCA) [email protected]